Refund Policy

We kindly ask for a minimum of 24 hours' notice if you need to cancel or reschedule your appointment. This allows us to accommodate other valued clients and ensure everyone receives the best service possible. We understand that life can be unpredictable, and we appreciate your understanding and cooperation.

Your consideration helps us create a positive experience for everyone involved. Thank you for being a part of our community!

We’re here to ensure your satisfaction! If you decide to cancel a service within 24 hours, your refund will be processed automatically, in line with our cancellation policy. Please note that gift cards are a wonderful way to treat yourself or someone special, but they cannot be exchanged for cash or refunded. Thank you for understanding, and we appreciate your continued support!

Late arrival may result in your treatment being shortened accordingly.

Pre-paid Treatment & Gift Card Expiry Dates

Please note that pre-paid packages have a 12-month expiry date (for packages with less than 10 treatments) or an 18-month expiry date (for packages with 10 or more treatments) from the date of purchase. Gift cards have an expiry date of 12 months from the date of purchase.

Please make sure that you book in your treatment appointments in good time before your pre-paid package expiry date, or use your gift card before the expiry date. Unfortunately, we do not provide refunds on unused treatments attached to expired pre-paid packages or gift cards.

If you are ill and are unable to use all your treatments in a pre-paid package before the expiry date, please contact your clinic manager who will be able to advise you further.