Refund Policy

We require 48 hours notice if you need to cancel or re-schedule your appointment.

Any treatment cancelled with less than 48hours until your appointment, but more than 24 hours, will incur a 50% charge, any treatment cancelled with under 24 hours notice will incur the full charge of the booking without exception.

Late arrival may result in your treatment being shortened accordingly.

We hope that you are delighted with your online purchase, and look forward to welcoming you to our clinics. However, if for any reason you have changed your mind in relation to a pre-paid package or gift card purchased online or over the phone, you have a 7 day cooling off period within which to ask for a full refund. Please email the clinic which you selected when you purchased your pre-paid package or gift card, to request the refund within 7 days of the purchase date, together with your proof of purchase.

After the expiry of the 7 day cooling off period, our standard refund policy (set out above) will apply to pre-paid packages and gift cards purchased online or over the phone, namely, that we do not offer any refunds on these items.

Note that the 7 day cooling off period does not apply to any purchases made in clinics.

We will not offer any refund for any redeemed or used pre-paid packages or gift cards (or parts thereof) during the 7 day cooling off period.

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We understand that things come up! To ensure the best service for all of our clients, we respectfully request at least 48 hours’ notice to be given for any treatment appointment cancellation.

If you cancel within 48 hours of your appointment or do not attend a booked appointment, we reserve the right to retain your deposit or your treatment cost, as applicable (and in the case of treatments from pre-paid packages, the full cost of the treatment will be forfeited).

If you fall ill within 48 hours of your appointment, please contact the clinic manager of the clinic where your treatment is booked as soon as possible to discuss your options.

Pre-paid Treatment & Gift Card Expiry Dates

Please note that pre-paid packages have a 12-month expiry date (for packages with less than 10 treatments) or an 18-month expiry date (for packages with 10 or more treatments) from the date of purchase. Gift cards have an expiry date of 12 months from the date of purchase.

Please make sure that you book in your treatment appointments in good time before your pre-paid package expiry date, or use your gift card before the expiry date. Unfortunately, we do not provide refunds on unused treatments attached to expired pre-paid packages or gift cards.

If you are ill and are unable to use all your treatments in a pre-paid package before the expiry date, please contact your clinic manager who will be able to advise you further.

Transfer Policy

Once purchased (whether online, on the phone or made at a clinic), treatments/services cannot be transferred to other individuals. This includes pre‐paid packages (subject to the cooling off period set out above for pre-paid packages).